Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Everything went very smoothly; Doctor was on time, everyone there was polite and explained everything that was going to happen in detail; I was made comfortable. I hate needles and the nurse that put my IV in was really good, I didn’t feel a thing; overall, this was a wonderful experience.”
“Over the years I have had multiple procedures at the Centre. Each time I have been impressed with the thoughtfulness and professionalism of the physicians and staff associated with the Centre. I appreciated the patience of the nurses and their ability to communicate clearly. The most recent procedure went smoothly. I appreciated the effort that the staff made to make me feel comfortable. I also appreciated the follow-up telephone call that I received.”
“I do not remember ever being treated with more care, courtesy, attention to detail, professionalism, and all that wrapped into a light touch not devoid of a touch of humor. FANTASTIC! Everyone made me feel at ease and confident that I was in good hands.”
“The nurse that took care of me before and after my procedure was excellent, we wish we could remember her name… because she was wonderful. My daughter is a operating room nurse( 37 years) and was very impressed by the care I received…. thank you”