Endoscopic Surgical Centre of Maryland—North

My husband had an appointment there on 8/22 for a procedure. When we walked into the suite, the woman at the desk was extremely rude, hostile, abrupt and unprofessional to both of us. My husband was not feeling well but she never gave me an opportunity to talk to him. She just said that I had to leave and couldn't stay. Even my husband complained that she was rude to him. Once he got into his cubicle for surgery prep, the nurse started his IV, but then he had to sit for 1 hour until the anesthesiologist came in-who was totally devoid of personality and offered no reason why he was 1 hour late. The lady who called me when he was recovering said for me to come in 1/2 hour and check in with the lady at the desk. I did and again this woman was rude and abrupt. She told me to leave and wait in the hall for my husband. I feel that this woman should be fired for the poor way she treats all patients and their families. There was another woman waiting for her sister and she was also upset at the way she was treated. This woman at the desk is the "face" of the practice and it is a very bad one. This practice really needs to hire someone who understands the meaning of "customer service" because it is quite obvious that the present desk clerk doesn't

Very nice & good-natured staff. They make colonoscopies a pleasure.

Very professional and friendly staff. Everything moved smoothly and quickly and all needs met.

I had my Colonoscopy yesterday the atmosphere was very friendly available for any questions or concerns... I would recommend this place �

Very efficient operation. Anesthesia has come a long way since my last colonoscopy!